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AddaComment.cwad
AddaComment
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
AddaCommentAboutRequest.cwad
AddaCommentAboutRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountUse this to add comments about a request you've submitted.Help Desk End User Snaplet
AssignSRtoaSupportEngineer.cwad
AssignSRtoaSupportEngineer
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
AssignSupportEngineerandNotify.cwad
AssignSupportEngineerandNotify
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
CloseSupportRequest.cwad
CloseSupportRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
CreateaNewSupportRequest.cwad
CreateaNewSupportRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountFor use by end-users to enter their support requests.Help Desk
DeleteRequest.cwad
DeleteRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk and Snaplet
EngineerCreateSupportRequest.cwad
EngineerCreateSupportRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountFor an engineer to create a support request on behalf of user and record if request was by email, call, or other means.Help Desk
EnteraSupportRequest.cwad
EnteraSupportRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountFor use by end-users to enter their support requests.  For use with distributed Snaplet.Help Desk End User Snaplet
ModifySupportRequestDetails.cwad
ModifySupportRequestDetails
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
ModifyYourRequest.cwad
ModifyYourRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
NotifySupportEngineer.cwad
NotifySupportEngineer
1/6/2012 5:11 AMNo presence informationMOSS AccountPing the assigned support engineer about the request.Help Desk
SendanEmail.cwad
SendanEmail
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
SendanEmailAboutRequest.cwad
SendanEmailAboutRequest
1/6/2012 5:11 AMNo presence informationMOSS AccountSend an email about the selected request(s).  Used with the end-user Snaplet.Help Desk End User Snaplet
SubmitforKBConsideration.cwad
SubmitforKBConsideration
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
SubmitKBArticle.cwad
SubmitKBArticle
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk
UpdateSupportRequestStatus.cwad
UpdateSupportRequestStatus
1/6/2012 5:11 AMNo presence informationMOSS AccountHelp Desk